The rental fee includes exclusive use of the venue, toilet cleaning service and valet parking for a duration of 2 to 5 hours, depending on the client’s needs. Additional services may be arranged upon request.
Question
What is the booking process?
Answer
To confirm your booking, a pre-agreed deposit is required. The remaining balance must be settled no later than one (1) month prior to the event date. Please note that your reservation is not considered final until the deposit has been received.
Question
What is your cancellation and refund policy?
Answer
All deposits are non-refundable under any circumstances. In the event of cancellation, the venue retains the pre-payment in full, regardless of the cancellation date.
Question
Is there a backup plan for inclement weather?
Answer
The venue is not liable for adverse weather conditions or any force majeure events affecting the day of the event. However, in the case of unforeseen circumstances, we offer the option to reschedule the event within a 10-day window before or after the original date, at no additional cost, subject to venue availability.
Question
Do you offer a preferred vendor list, and are clients permitted to bring their own suppliers?
Answer
Clients are welcome to work with their own vendors; however, the venue also offers a list of trusted and recommended professionals for your convenience. All external vendors must hold valid licenses and insurance and access to the venue is permitted only upon presentation of the required documentation.
Question
Is parking available on-site and is there an additional cost?
Answer
Yes, the venue offers ample fenced parking for over 150 cars and vans. Parking is included in the venue rental at no additional charge.
